SPE Online Education
Mind Reading, Listening and Being Nice
Recorded On: 03/27/2018
Most organizations in the oil and gas industry realize that further improvements in safety and productivity will come from improving the people management skills of their people at all levels. However, so many programs of non-technical skills (also called crew resource management and human factors) are not as effective as they could be because they are too general. We have to be more specific about communication skills, team working, leadership skills, and situational awareness. In this webinar Dr Bill gets to the heart of the matter and shows how the basics of mind reading (yes, you can read people’s minds), really listening and being nice, are the foundation of most non-technical skills subjects. The webinar will offer straightforward practical steps you can use immediately in the workplace. Some interactive exercises will get you thinking about your own non-technical competence.
Dr. William Robb
Dr. Bill of Safety Improvers has been delivering non-technical skills for companies in the oil and gas industry for 22 years. His special skill is in presenting complex behavioral and management issues in plain English. This enables people to apply what they learn about themselves quickly and effectively. Bill has assisted large and medium-size organizations in the oil and gas industry in over 13 countries improve people and asset performance by showing how straightforward techniques of people management can improve morale, productivity and safety. . Bill has doctoral degrees from the universities of Glasgow and South Africa and has published eight detailed manuals on improving safety performance. In July 2010, Bill received an award from the Aberdeen Branch of the Society of Petroleum Engineers for his outstanding contribution to health and safety in the oil and gas industry.
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